Direct Sales Defintions

Direct Sales Words Beginning with F

Follow-up - Checking with a customer after their products have been delivered to make sure they are satisfied with their purchase. It's a customer service that provides goodwill and helps promote repeat orders. The term follow-up is also used in reference to autoresponder mailings that provide follow-up to Internet orders and other customer services.

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FTP - File Transfer Protocol, the protocol for exchanging files over the Internet, is the process most often used to upload files to a server over the Internet (for example, when uploading files from your computer to your website), or to download files over the Internet. Common FTP clients (programs used to process the transfer of files) include Filezilla, Smartftp, Cuteftp, and Fireftp.


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